Fri. Apr 12th, 2024

Two computer glitches during FEQ ticket sales

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The passes were all sold out in less than two hours.

  • Jonathan Lavoie (View profile)Jonathan Lavoie

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The management of the Festival d' x27;été de Québec (FEQ) recognizes that two computer flaws were detected on Wednesday when passes were put on sale. The first allowed you to purchase more than the limit of four tickets per person and the second allowed you to avoid the queue where more than 150,000 Internet users waited at certain times.

Very few people have used this. […] These two situations, we are talking about a maximum of 200 people out of all those who purchased tickets, says the director of the FEQ, Nicolas Racine.

< p class="StyledBodyHtmlParagraph-sc-48221190-4 hnvfyV">It specifies that an internet link which led directly to the ticket purchase page rather than to the queue page had circulated for a while.

As for the possibility of purchasing more than four tickets, it was possible when the user refreshed the purchase page after having concluded a transaction. The website is thus built to allow Internet users who have a problem with the page before having completed their purchase to be able to refresh it without being sent back to the queue.

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Nicolas Racine, general director of the Festival d'été de Québec

Nicolas Racine considers that the investigation into these two computer flaws is complete. The FEQ will not investigate further, but is committed to improving its purchasing processes for next year.

Aware of the “problem” represented by the resale of event tickets subsidized by public funds, the Legault government will soon meet with industry players to find a solution.

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What we saw yesterday just confirms the need to look into the issue, comments MP Kariane Bourrassa, while all the passes for the Quebec Summer Festival were sold in two hours, before finding themselves in large numbers on resale sites at two or three times the initial price.

The member for Charlevoix received the mandate to look into the issue a few months ago. She explains that the groundwork has been done and that she is now preparing to launch a series of meetings with companies that facilitate resale and representatives of the cultural industry.

It is too early to know if it will go through a legislative change or if it will go through bills. Certainly, we will paint a picture and highlight what is wrong.

A quote from Kariane Bourassa, CAQ MP in Charlevoix–Côte-de-Beaupré

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Kariane Bourassa, Member of Parliament for Charlevoix-Côte-de-Beaupré.

The process involves the Ministry of Justice, to which the Consumer Protection Office reports, and the Ministry of Culture, which grants subsidies to the various events.

To see tickets like those for the Quebec Summer Festival being picked up on resale sites, when it is an event that is largely subsidized by public funds, it's unusual, admits the Minister of Culture, Mathieu Lacombe. He adds that he understands the disappointment of some people who have gone online and emphasizes that the problem is far from anecdotal.

We're not talking about a few passes that end up there, it becomes a modus operandi, something that is structured and that happens every year.

A quote from Mathieu Lacombe, Minister of Culture and Communications

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Mathieu Lacombe, Minister of Culture and Communications

The resale of high-priced tickets has made headlines several times in recent months. Free tickets for the national tribute ceremony to Karl Tremblay, singer of the Cowboys Fringants, were on sale for $500.

And again This week, tickets for the Women's Professional Hockey League game were sold out in minutes before reappearing on resale sites for a much higher amount than the original.

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