United States: How and when to contact the Immigration Service
Although it is difficult to speak to a representative on the phone, by creating an account with USCIS you will be able to do almost all your business online
For citizenship and other immigration procedures it is important that you keep up to date with your case. (AP)
United States Citizenship and Immigration Services (USCIS) has struggled for years with delays in processing applications. The COVID-19 pandemic has greatly exacerbated those problems. Navigating the bureaucratic skein to check the status of a case can be tricky, and it is common for people to report difficulties getting help from a representative over the phone.
Due to the high number of requests ( USCIS processes tens of millions each year), its Contact Centercannot handle all calls live, and therefore have an automated system that while useful, can be difficult to navigate. Consequently, the Immigration Service offers other ways for you to stay on top of your case and be able to receive help in other ways.
When to contact USCIS:
If your circumstances have changed unexpectedlye
If you have moved, your immigration status has changed (for example, if you applied as a permanent resident and later became a citizen), you need to change the names of the people included in a petition, you need to change your consulate or port of entry, or you definitely cannot keep a scheduled appointment are all reasons to contact USCIS as soon as possible.
< /p>USCIS allows you to stay on top of your case and do most of your paperwork online.
If you find an error in USCIS correspondence
If, for example, you find an error in the information you have been been sent or in any issued document, you must contact USCIS and submit the corresponding application.
If you have not received an important notification from USCIS
If it has been more than 30 days since you submitted your application and you have not yet received a confirmation by mail, if your case status indicates that a notice was sent to you more than 14 days ago and you have not received it, if you filed more than one case at a time and you were given information on one of them and not the others, or if you sent original documents with your case and want them returned to you, these are also reasons why it would be a good idea to contact USCIS.< /p>
How to contact USCIS:
Getting live help is hard work. USCIS recommends using the automated system to answer your more general questions. If you still need to speak to someone, your application will be routed to an Immigration Service officer who will contact you later. You will receive an email confirming your request and an estimate of when you will be contacted.
However, almost everything can be solved online. If you filed your application electronically, you already have it and you only need to connect to it to send messages, receive automatic alerts about your case, see processing periods, upload evidence and update your address.
The Citizenship and Immigration Services website contains a lot of useful information. (AP Photo/Carolyn Kaster)
If you filed a paper form and your receipt number begins with IOE, you were sent a letter in the mail about creating an online account with USCIS. Said letter contains user codes (valid for a period of 90 days) that will be necessary to create the account. If the receipt number begins with other letters, you can create an account and add the case you submitted in writing.
Claimants who need a service that cannot be provided by phone, mail email or a USCIS account, they can schedule an appointment in person. For example: if someone needs proof of her immigration status to work or travel. To make an appointment, you must contact the Contact Center at 800-375-5283.
We put at the end: With information from USCIS. This article does not constitute or replace legal advice.