The Société des alcools du Québec (SAQ) will soon carry out a “major” update of its technological infrastructure, which will result in the interruption, for eight days, of its online services.
Consumers will therefore no longer be able, between January 26 and February 2 inclusively, to order spirits or wine on the site. SAQ.COM or by the mobile application.
“This upgrade marks an important step in optimizing our operations and in the experience we want to offer our customers,” said indicated the President and CEO, Catherine Dagenais.
It should be noted that this digital transformation work should not have an impact on the branch network or opening hours.
The SAQ says it has been preparing for several months for this multi-million dollar project, which is part of its 2021-2023 Strategic Plan.
These changes will allow the Crown corporation to modernize its supply chain and improve its online product inventory.
The objective is to make “the customer experience more fluid and personalized”. Management has already publicly stated that it hopes to eventually be able to deliver orders online within 24 hours.
In the past, the SAQ has been criticized several times for the lack of products on its transactional site. In March 2015, when the Click, Buy and Pickup program was launched, management promised access to the majority of wines and spirits available in stores.
However, at the start of 2020, less than 35% of the products in stock were offered there.
Last fall, the crown corporation said its online sales could, in three years, triple to over $ 200 million.
No perfect time
The SAQ says it is aware that the time chosen to interrupt its online services is not ideal, in a context of a pandemic, since this could lead to more visits to branches. However, it was “very difficult” to postpone this update, replies management.
“There is never a perfect time to achieve such a transformative change, but it is essential in order to continue to meet the expectations of our customers and partners,” said Mr.me Dagenais, promising to let people know if more time was needed to make all the IT changes.
Inspire card customers will be able to continue earning points during this time. They can also use them in SAQ branches.
The SAQ, which is celebrating its 100th anniversary this year, has been working since 2020 on the deployment of its new e-commerce platform.