All the recommendations we made – three this year and five last year – were accepted. I make them public on our website and in an annual report to add a little to our moral suasion role.
The Agency is not required to say yes, but the fact that the recommendations are public and pragmatic pushes us in the right direction.
Promise not to tell my employees, but I want us to have more, because I want our office to be known. At the same time, we are overwhelmed. But that's a reality that doesn't concern Canadians.
The Revenue Agency has thousands of interactions daily, so it's normal that there are errors and dissatisfaction. If someone has sent all their documents to the Agency and realizes that the recovery figure that is proposed is not the one that was calculated, it is possible that we notices that a document is missing.
This is where we can intervene to ensure that this document may indeed be missing, so redo your homework at the Agency. It can even go as far as letters of apology that we request from the Agency.