< IMG SRC = "/Uploads/Blogs/A9/1F/IB-FRLTFL6un_DF4A499E.jpg" ALT = "spam-attacks in Ukraine: how mass mailing work and how to protect themselves"/> ~ ~ ~ ~ < p > Numbers, automatic calls, databases & nbsp; & mdash; Like & nbsp; telephone spam and & nbsp; which loopholes use companies.
< p > Millions & nbsp; Ukrainians & nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; rsquo; rsquo; ryquo; They come from & nbsp; unfamiliar numbers, offer goods, surveys or even gambling. Although it & nbsp; looks like & nbsp; chaotic spam, for & nbsp; this stands an entire industry with & nbsp; clear work mechanics.
~ ~ > < p > about it & nbsp; reported & nbsp; economic truth.
< P > Modern technologies allow companies for & nbsp; a few minutes to send thousands of messages or make mass calls. For this purpose, special platforms are used that adjust the mailing time, the text of the message and & nbsp; even voice scenarios. Often subscribers get not & nbsp; a live call, but & nbsp; recorded or synthesized voice.
< h2 id = "gen44089a" > how & nbsp; working legal companies
< p >In & nbsp; Ukraine operates a whole industry of companies specializing in & nbsp; massive calls and & nbsp; messages. They offer software solutions for collector, IP telephony for business and & nbsp; state-owned, and & nbsp; also tools for communications automation. However, not & nbsp; all with & nbsp; they work legally.
< p >& laquo; when we & nbsp; we connect a new client, then & nbsp; ov & rsquo; we verify the organization, with & rsquo; rsquo; we clarify the purpose and & Nbsp; Nbsp; Nbsp. All calls are processed in accordance with & nbsp; safety requirements and & nbsp; legislation. We & nbsp; conduct complete logic (fixation), bilingual (calculating the cost of these events) and & nbsp; recording of conversations. The & nbsp; nbsp; nbsp; nbsp; nbsp; bdquo; bdquo; black list & ldquo;,, which can block further calls on & nbsp; number, if the subscriber is not & nbas; nbas; The head of the VOIPTIME marketing department Tatiana Gonchar noted.
< h2 id = "gen52f263" > & laquo; gray & raquo; Players on & nbsp; market
< p > on & nbsp; a difference from legal operators that act transparent, & laquo; Siri & raquo; Players often work without licenses, use illegal databases, GSM trays and & nbsp; replace numbers, masking calls under official.
< p > on & nbsp; the lowest level in & nbsp; this industry are & nbsp; & mdash; fraudulent call centers and & nbsp; organized groups that massively call subscribers or send SMS to lift money. They easily hide their activities, in particular due to the technology of numbers that & nbsp; complicates them & nbsp; detection.
< p >Separate threat & nbsp; & mdash; Telephone Flud when the victim receives continuous spam calls. Even if a person rejects the call, the attack continues, completely blocking the phone. This is & nbsp; reminiscent of DDOS-Atacus in & nbsp; cyberspace, but concerns mobile zob & rsquo; ~
< p > A similar mechanism is used and & nbsp; with & nbsp; sms. For & nbsp; nbsp; the attackers adjust the automatic generation of requests on & nbsp; nbsp; platforms that & nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; such as banks, marketers). In & nbsp; the result of the user's phone literally & laquo; tone & raquo; in & nbsp; spam. Yes, on & nbsp; early 2024 & nbsp; year employees forbes Ukraine became victims of such an attack, receiving hundreds of unnecessary SMS for & nbsp; short period of time.
~ ~ ~ < p > Despite & nbsp; availability of laws that manage the telecommunications sector in & nbsp; Ukraine, in & nbsp; they can be traced.
< H2 ID = "Gen323532" > Legislative Regulation < p > in & nbsp; Ukraine is not & nbsp; nbsp; there is a single regulatory act that would & nbsp; nbsp; clearly regulates mass calls and & nbsp; SMS. The activities of companies in & nbsp; this area are limited only by individual laws and & nbsp; regulatory decisions. Among them & nbsp; & mdash; laws & laquo; on electronic communications & raquo ;, & laquo; about advertising & raquo; and & nbsp; & laquo; on personal data protection & raquo;, a & nbsp; nbsp; the National Commission's Solutions with & Nbsp; Electronic Communications (NCEC) and & Nbsp; National Bank that influence on & and & nbsp; collection companies.
< p > To understand control mechanisms, it is worth considering mass communications through three aspects:
< Ul > < li > < p > the fact of sending a message or call
< li > < p >The data collection method is
< li > < p > The content of the message
< p > for & nbsp; by current legislation, companies have the right to call or send SMS, but only for & nbsp; a clear customer consent. This consent is often received when filling out the questionnaires, ordering or registering on & nbsp; sites. However, many people do not & nbsp; reading conditions and & nbsp; automatically agree, putting the mark in & nbsp; corresponding field.
< p > However, there is no consent or the number has been provided for other purposes (for example, for delivery only), the company is not & nbsp; has the right to use it for advertising. Law & laquo; about electronic communications & raquo; defines spam as & nbsp; mass mailing without consent of the recipient. If the subscriber has received over P & Rsquo; messages & nbsp; & mdash; This & nbsp; already violations.
< p >However, companies have the right to call customers an unlimited number of times & nbsp; & mdash; This & nbsp; not & nbsp; contradicts law.
< H2 ID = "GENCB7269" > Messages from government bodies & nbsp; & mdash; not & nbsp; limited to
< P > Messages from government agencies (SBU, SES) or mobile operators not & nbsp; is & nbsp; spam because they are sent to & nbsp; NBS; < p > Experts note that & nbsp; nvblab & rsquo; rsquo; sometimes binding & rsquo; ryquo; sms are sent to SMS subscribers, including mobilization that & nbsp; nbsp; nbsp; often complains. It is known that & nbsp; not & nbsp; all such SMS are initiated by the state & nbsp; & mdash; part is & nbsp; a result of commercial transactions.
< p >From 2025 & nbsp; year in & nbsp; Ukraine is a ban on & nbsp; gambling advertising. But because of the ambiguity of law interpretation, each advertising case should be considered separately.
< h2 id = "genb0e15e" > how & nbsp; state controls collectors< P > Regulation of collection activities in & nbsp; Ukraine is carried out for & nbsp; participation of key state institutions. The National Commission that & nbsp; regulation in & nbsp; the sphere of the SPUSE; RSQUO; Land, controls the number resource and & nbsp; nbsp; licenses, whereas & nbsp; the National Bank defines the standards of professional ethics for representatives of this sphere. < p > an important step in & nbsp; nbsp; the protection of citizens' rights was adopted by the Verkhovna Rada 2021 & nbsp; the year of the legislative act that & nbsp; nbsp; establishes clear rules of work with & nbsp; nbsp; overdue debt. From now on, only companies included in & Nbsp; NBU official register have the right to provide appropriate services.
< p >< b > The law strictly limits the methods of interaction with & nbsp; debtors: 0 ~/p > ~ > 62 > 62 > < Ul > < li > < p >It is forbidden to make more than two calls on & nbsp; day;< li > < p > excluded any form of pressure, manipulation or process personal data without consent;
< li > < p > Limited communication in & nbsp; non -working time (holidays, weekends, night period);
< li > < P > It is forbidden to disclose debt information to third parties;
< li > < P > It is forbidden to hide information about yourself;
< li > < p > it is forbidden to require repayment from persons that & nbsp; not & nbsp; is & nbsp; party loan agreement;
~
< li > < P > prohibit the demand of debt from & nbsp; relatives or & nbsp; other persons who are not & nbsp; nbsp; nbsp; nbsp; its return, if it is & nbsp; not & nbsp; nbsp;
< H2 ID = "Genef9CA2" > What changes can improve legislation
< p >In & nbsp; the world has long been used effective mechanisms for combating & nbsp; this phenomenon.
< p > & laquo; on & nbsp; state level, you need to introduce a do-not-calline & nbsp; & mdash; List, in & nbsp; which subscribers can voluntarily enter their numbers so that not & nbsp; receive advertising calls. This mechanism has long been working in & nbsp; the US, EU, UK and & nbsp; nbsp; allows you to effectively limit the Nau & Rsquo; ryquo; nbsp; nbsp; nbsp; nbsp & raquo;, & nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; considers CEO voiptime Bogdan Khomin.
< p > he added that & nbsp; the situation can be corrected if the binding & Rsquo; to be organized on & nbsp; nbsp; nbsp; the beginning of the conversation to inform its name, the purpose of call and & nbsp; nbsp; nbsp; nbsp; Such changes will make communication transparent and & nbsp; give people more control.
< p >& laquo; situation chaotic: subscribers' numbers move from & nbsp; databases in & nbsp; base, their & nbsp; nbsp; sell and & nbsp; There is no control or effective supervision. Maximum fine for & nbsp; violations & nbsp; & mdash; 8.5 thousand hryvnias. It is even difficult to charge, because & nbsp; the organ that is engaged in this & nbsp; & mdash; Ombudsman, & nbsp; & mdash; exercises parliamentary control and & nbsp; not & nbsp; has the powers of the executive branch of government & raquo;, & nbsp; & mdash; Expert from & nbsp; personal data protection issues Liliya Oleksiuk.
< p > MP Oleksandr Fedienko also added that & nbsp; stores, gas station and & nbsp; other companies often sell numbers.
< p >& laquo; people leave contacts, not & nbsp; thinking that & nbsp; with & nbsp; they will be further. For the Subfeeder's phone number & nbsp; & mdash; This & nbsp; still & nbsp; one product like & nbsp; sausage. Then these & nbsp; profiles fall to & nbsp; smm companies & raquo;, & nbsp; & mdash; Fedienko noted.
< P > Oleksiuk believes that & nbsp; Ukraine requires a separate state body that will provide effective supervision of & nbsp; compliance with the legislation in & nbsp; the field of personal data processing.
~ ~ ~ < p > & laquo; we & nbsp; we live in & nbsp; nbsp; the so -called gray zone: norms exist but no effective control. The new law on the protection of personal data would be & nbsp; nbsp; but it is so far & nbsp; not & nbsp; approved (draft law No. 6177 and & nbsp; №8153 & nbsp; & mdash; ep). Without this real protection in & nbsp; no & raquo;, & nbsp; & mdash; Expert said.
< p >Particularly threat is the databases that are actively sold in & nbsp; dart. The attackers use them & nbsp; for fraud and & nbsp; illegal advertising, and & nbsp; purchase the following data & nbsp; & mdash; Extremely simple.
< h2 id = "gen0Be19f" >0 > 62 ~ or & nbsp; can protect subscribers from spam ? 63 ~/b > 62 >/h2 > 62 > 62 > 62 ~ 62 < P > Representatives of the leading mobile operators of Ukraine confirm that & nbsp; fight against & nbsp; spam; spam has its boundaries & nbsp; & mdash; both & nbsp; technological and & nbsp; legal. Although companies take measures to protect subscribers, automatically lock all suspicious numbers remains impossible.
< p >< b > how & nbsp; the leading operators react: 0 ~/p > < Ul > < li > < p > & laquo; Kyivstar & raquo; takes action only after subscribers' complaints or with obvious violations.
< p >& laquo; like & nbsp; and & nbsp; any other operator, we & nbsp; duty & rsquo; rsquo; ultimately prevent abuse in & nbsp; networks. If the Subscriber's actions are harmful to other users or network, we & nbsp; we can limit or suspend service & raquo;, & nbsp; & mdash; noted the company's representatives.
< li > < p > Vodafone Ukraine notes that & nbsp; spams constantly changing numbers that & nbsp; complicates them & nbsp; detection.
~ ~ ~ < p > & laquo; not & nbsp; all calls can be clearly classified as & nbsp; spam, and & nbsp; we & nbsp; duty & Rsquo; on & nbsp; and & rsquo; liability & raquo;, & nbsp; & mdash; declared in & nbsp; vodafone.
< li > < p > in & nbsp; lifecell stated that & nbsp; automatic room lock is impossible. At the same time, the company develops a filtration system that should distinguish spam from legal calls including international numbers.
< p >& laquo; spammers use international or similar to & nbsp; familiar numbers that & nbsp; complicates identification. Effective locking requires significant investments in & nbsp; technologies, in particular in & nbsp; nbsp; number of numbers & raquo;, & nbsp; & mdash; It is in & nbsp; message.
< H2 ID = "Gend40580" > effective ways to protect against spam calls and & nbsp; sms
~ < P > If you are called from & nbsp; nbsp; goods or & nbsp; services, immediately specify the name of the company, the source of receipt of your number and & nbsp; clearly state that you are unwilling to receive further calls. In & nbsp; the case of ignoring your requirements should be addressed & nbsp; State Consumer Service & nbsp; & mdash; It is this body that is responsible for & nbsp; compliance with advertising laws. However, if calls come from illegal structures, affect & nbsp; more difficult.
< p >< b > where to go in & nbsp; a case of suspicious or fraudulent calls ?0 ~/b > 62 >/p > ~ ~ > 62 < Ul > < li > < p > Mobile operator.
< li > < p > Ombudsman.
< li > < P > Cyber Police.
< p > for & nbsp; Fedienko, complaints about & nbsp; merchants; The regulator transmits a complaint to the operator who can block spam.
< P > & laquo; if in & nbsp; nbsp; operator services not & nbsp; nbsp; advertising messages are provided, and & nbsp; they come on & nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; NCEC with & nbsp; pleasure accepts such appeals. The more complaints, the more operators of & raquo;, & nbsp; & mdash; Fedienko said.
< p > for & nbsp; Fedienko's words, similar conditions only apply to clients on & nbsp; contract base.
< p >& laquo; contract users spam rarely. If this happens, and & nbsp; client not & nbsp; ordered this & nbsp; service, he has the right to file a NCEC complaint. Believe me: the reaction will be instant & raquo;, & nbsp; & mdash; added the People's Deputy.
< p >< b > that & nbsp; nbsp; offer operators ? 63 ~/b >0 ~/p > < Ul > < li > < p > & laquo; Kyivstar & raquo; & nbsp; & mdash; It is enough to contact your & nbsp; contact center to disable advertising & nbsp; sms.
< li > < p > vodafone & nbsp; & mdash; Service & laquo; suspicious number & raquo; (15 UAH/month) blocks most unknown calls.
< P > Modern phones have built -in spam protection functions:
< Ul > < li > < p > for Android
< P > Standard Google Protection:
< Ol > < li > < p > Open the application & laquo; phone & raquo;.< li > < p > go to & nbsp; settings (three dots).
< li > < p > Turn & laquo; subscriber ID and & nbsp; spam & raquo; and & nbsp; & laquo; filter spam calls & raquo;.
< Ul > < li > < p > for Samsung:
< p > Use hiya & nbsp; & mdash; Turn on the filtration in & nbsp; call settings or room lock.
< Ul > < li > < p > for iPhone (iOS 13+)
< Ol > < li > < p > Come u & nbsp; settings & rarr; Phone.
< li > < P > Turn on & laquo; to plug unknown numbers & raquo; & nbsp; & mdash; Such calls will fall into & nbsp; voice mail.
< li > < P > For additional protection, set a third -party application and & nbsp; activate it in & nbsp; & laquo; lock and & nbsp; calls & raquo;.