During the pandemic, more than half of Russians used government electronic services (such as gosuslugi.ru, mos.ru, etc.) to receive government services online, according to a study by the NAFI analytical center. Most Russians believe that such services make the process of obtaining government services easier and more convenient. Moreover, every fifth Russian has never used these services. …
The pandemic and the introduction of a self-isolation regime have led to an acceleration in the pace of digitalization of society. The state had to quickly respond to new requests from citizens and develop digital services so that Russians could comply with the measures introduced as part of self-isolation – for example, issue digital passes.
Almost half of Russians (48%) are confident that the pandemic and the restrictions that had to be introduced because of it had a positive effect on the development of technologies in the country. 51% received government services online during the pandemic, 28% – before the pandemic, and 21% never used government electronic services.
Despite possible disruptions in the operation of electronic services, 82% of Russians who used such services believe that they simplify interaction with government agencies and facilitate the receipt of government services. Young people aged 18-34 assess their experience of using public electronic services more positively than others: 88% believe that they make it easier to get public services, while among users 55 years and older, 73% agree with this, according to the NAFI study.