Hundreds of flights have been delayed or canceled, to the great dismay of passengers.
WestJet has successfully recovered several planes stuck due to weather conditions, putting [the airline] in a better position.
Madison Kruger also claims that the airline imposes rest periods on crews to ensure the safety of employees working in the freezing cold.
WestJet is also announcing flexible flight change and cancellation guidelines for customers traveling to or from Alberta, Saskatchewan and Manitoba.
Due to delays and cancellations, the airline's customer service is experiencing high wait times.
Clients are obviously looking for temporary housing, says Madison Kruger. We do not have the immediate ability to rebook them on a flight that is likely within their time slot.
The airline is asking its customers not to contact it less than 72 hours before the scheduled departure of their flight.
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Air Canada was also impacted by the extreme cold in the west of the country.
Air Canada, for its part, said it has implemented a flexible rebooking policy so its customers can change their travel plans without having to pay additional fees.
< p class="StyledBodyHtmlParagraph-sc-48221190-4 hnvfyV">The Calgary Airport Authority advises passengers to check the status of their flights before heading to the airport and to give themselves more time to adapt to changing circumstances and delays on the roads and at the airport.