Loblaw, owner of several grocery chains, has been testing receipt checkers in some stores.
Sylvain Charlebois, director of the agri-food analysis laboratory at Dalhousie University, explains that there are groups who steal thousands of dollars worth of products and that, often, these thefts are very well organized and involve even some employees. That's the real problem, he says.
It's important to differentiate between theft out of desperation, driven by price raised food, and organized theft, according to him.
Will organized crime be deterred or discouraged by the mechanisms we see at the entrance and exit of stores? I'm not sure.
A quote from Sylvain Charlebois, director of the agri-food analysis laboratory at Dalhousie University
Customers already feel trapped enough by high prices, says Daniel Tsai, a Toronto-based consumer advocate and assistant professor at Queen's University's Smith School of Business. p>Open in full screen mode
Consumer advocate Daniel Tsai believes Loblaw is going too far. (File photo)
The fact that ordinary consumers feel like criminals, that's a step too far.
A quote from Daniel Tsai, consumer advocate and professor at Queen's University
Mr. Tsai, who is also a lawyer, says retailers cannot legally control receipts or prevent customers from leaving the store unless they have proof of wrongdoing .
If they stop you and you feel like you don't have the option to leave, and that there is no reason for them to detain you, it can be considered wrongful imprisonment, he explains.
Sylvain Charlebois also emphasizes that certain errors can infiltrate the process and this can have consequences on the reputation of a company.
There could be have a purely human error and, all of a sudden, we report in a very public way an error which could imply that the person stole, but in fact, it is a person who simply made a mistake . So that's why you often have to be careful.
Pointing the finger at certain people in a wrongful way is extremely dangerous in my opinion. reputational point of view.
CBC asked Loblaw what happens to customers who refuse to scan their receipt. The retailer did not respond.