In Moscow, a car-sharing client was blocked in the car for several hours due to a crash in the application. Lawyer Boris Lokshin told what to do in such a situation.
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The incident took place on September 15th. On Facebook, the man turned to his subscribers, stating that he had been in the blocked Rentmee car sharing service for two hours and could not get through to technical support. As a confirmation of his words, the user of the service posted a screenshot of the application with a notification of an unknown error. He also had no opportunity to open the window. The man was released only a few hours later, but the company itself did not comment on the incident, noting only that they had interruptions in their work that day.
Lawyer Boris Lokshin spoke about the procedure for dealing with this situation. First of all, you need to dial 112 and explain to the emergency officer what happened. Since a fire may start in the car or another unforeseen situation threatening health may arise, you need to knock out the window. It is better to do this upon the arrival of the police officers, but in extreme cases you can free yourself on your own, which, according to the lawyer, does not fall under the article on the deliberate destruction of someone else's property. In addition, a car sharing user can go to court and demand monetary compensation if, for example, he missed his plane.
Vladimir Bakharev, chief trainer of the Movement without Danger expert center, said that the doors are completely locked only in old models, and now, usually, there are no problems when leaving the vehicle. Also, each driver has a cell phone with him, by which he can contact the owner of the car in order to jointly solve the problem.