Traditionally, the procedure for updating the microcode of a motherboard, graphics card or laptop implied that the user had not only the appropriate technical skills, but and awareness of the degree of responsibility of this operation. In an effort to automate this process, HP Inc has begun implementing forced microcode updates, and recently encountered a faulty BIOS that was crashing laptops.
Messages from affected users began appearing on HP Inc's conference web pages late last month. . The first eyewitness complained that the automatic BIOS update crashed the HP ProBook 455 G7 laptop. The next reboot showed laptop owners who opted for automatic updates a black screen with no signs of life. Faced with such complaints, the company stopped distributing this update, and affected users were advised to contact the company's service centers, where specialists will use a hardware programmer to restore the microcode of the laptop's motherboard, restoring its functionality. All other recommendations of technical support specialists in this case turned out to be useless.
The 2020 model in many cases has already exceeded the warranty period, and therefore applying for a free repair was not always possible. We can only hope for the good will of the company, which will try to atone for the distribution of the defective microcode, and will repair the laptops affected by it for free. By the way, a number of desktop systems produced by HP Inc were also affected by the defect, but laptops were the most affected.