How to ask Google for a refund of money after the closure of Stadia, the gaming platform

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The platform servers will be permanently shut down on January 18, 2023

How to ask Google for a refund after the closure of Stadia, the gaming platform

The Stadia servers will remain active until January of the year 2023. REUTERS/Stephen Lam

This year Google announced the definitive closure of Stadia, the special Google platform for video games in the cloud that competed with other services and although the process will not end until January 2023, the technology companyhas started the process of reimbursementswithin the system.< /p>

This return of payments is made due to the need of former clients of the system to recover their money invested in a service that they will not receive for the full time for which they purchased it, in addition to complementary products or services and subscription fees using the Stadia Store as a payment platform.

This procedure is automatic and the company notifies each of the platform's clients by means of an email that the return is pending. of your money, although this will be for those purchases made through the platform store that do not exceed 21 elements or virtual products.

However, not all people will receive a refund of their money. The company made the decision not to return the money to people who made payments before September 29, the day on which the closure of the streaming service was announced, but that yes they will do it with those people who made a purchase from that day onwards.

How to request a refund from Google after the closure of Stadia, the gaming platform

Stadia controls can be used in connection with any another console by means of adapter cables. (photo: Google)

For its part, regarding hardware purchases such as the platform controller, Play and Watch packages with Google TV, although it will not be through the return of the products to the physical stores of Google. According to the company, the return process is not linked to the delivery of physical products. In some cases, just presenting a receipt is enough to process the refund.

If users wish to continue using the Stadia control < /b>for other games and platforms, Google indicates that these can be used as long as they are connected to a compatible console via USB-C, type USB-C or USB-A.< /p>

Also, coins that were acquired through transactions In-game purchases within the Stadia platform will also be refunded and no distinction was made as to the dates they were purchased.

Based on the specific Google page to answer questions from Stadia users, refunds will be made, for the most part, until January 18, date on which the platform will cease to be operational. In addition, it is reported that those people whose stores and internal services of the platform are currently disabled, so they cannot process a return for the recent purchase of products.

In the event that users have made a product reservation, Google indicates that all those that have been made have been canceled and no additional transactions will be made. If the reservation has already been processed, the refund must also be initiated.

How to request a refund from Google after the closure of Stadia, the gaming platform

Stadia controls can be used in connection with any another console by means of adapter cables. (photo: Andro4all)

What will happen to Stadia games

Games on the Stadia platform will continue to be active and available until January 18, when the servers of this service are no longer available. However, there is a possibility that will allow people to enjoy these games even after the platform end.

Some of the available titles have the possibility of transfer your information, including progress made, to other platforms or external accounts, although these options can only be used if the game system allows it.

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