Montreal’s ready-to-cook company, Marché Goodfood, is currently experiencing serious hiccups.
Several customers complain that they did not receive delivery of their paid meal orders during the weekend.
Monday morning, no telephone service was available to customers. A telephone message was limited to inviting her to send him an email message for any questions.
The company’s Facebook page didn’t give much more of an explanation. A message, broadcast Sunday evening, invited customers to show patience and understanding.
“We would like to thank you for your patience and understanding as our team works tirelessly to address some of the operational challenges encountered as a result of our 50% off anniversary promotion, as well as increased demand due to COVID . “
In addition, as on the phone, Goodfood invites its customers to write to it by email. “Although our response time is longer than usual, your happiness remains our top priority,” she says. That’s why we’ve hired 500 new employees to help us serve you better. “
Maintenance requests for the Journal with the management of Goodfood Market on Monday have remained unanswered so far.
For now, these hiccups do not seem to affect its performance on the Toronto Stock Exchange. Shortly after 10:30 a.m. on Monday, its stock was trading at $ 13.45, up 3.07%.