Are you one of the 79,000 customers at Rogers who paid to terminate your phone contract between February 21, 2008 and June 30, 2013? If this is the case, you have until May 31, 2021 to file a complaint on the website of mybras.ca.
It was in 2014 that the telecommunications company Rogers was convicted of improperly charging its customers the Early Termination Fee.
Since thousands of people have not claimed their money to date, an amount of $ 8 million is just waiting to be handed over.
Only three conditions must be met in order to make a complaint.
Refunds between $ 42, and $ 327
No document or financial information is requested to initiate a claim, only the exact number or full name associated with the file during this period.
In addition to this condition, three modalities are required to be able to register:
- Have entered into a wireless telephony contract with Rogers between January 1, 2007 and June 30, 2010.
- To have terminated this contract before its term.
- Have paid an Early Termination Fee (FRA) (between February 21, 2008 and June 30, 2013).
Do you recognize yourself? Benefits vary between $ 42.70 and $ 327.91 depending on the type of plan you had, but voice plan consumer members can expect a refund of $ 103.86 on average.
Even though the complaints process is straightforward, the accuracy requested can be problematic.
Unfortunately, since it has been several years, the accuracy requested can prove to be problematic.
If the system does not recognize the information entered, the process may take longer when you call Rogers instead.
The good news is that we have until May 31, 2021 to file a complaint, which leaves us enough time to find at least one invoice that contains all the famous information needed!
Learn more about the class action lawsuit against Rogers