The video call application incorporates various modifications with collaborative work in mind within its platform
The video call application incorporates various modifications with collaborative work in mind within its platform. REUTERS/Dado Ruvic/Illustration/File Photo
During the covid-19 pandemic, the video call application, Zoom, showed sustained growth for several months in which It came to generate large profits, something that continues to this day. The figures compiled by the data web Statista indicate that, from the last quarter of the year 2020 and the last quarter of the year 2022, there was an increase of more than 500% in their profits.
In addition, the data indicates that the platform of communication has generated 4,100 million dollars, a figure 650% higher than that of 2020.
This economic growth, however, cannot be sustained if developments are not carried out at the same time in the technology offered to users to improve their experience using the application service . That is why, within the framework of its event, Zoomtopia, some new features for the app services were announced
Zoom growth statistics between 2020 and 2022. (Statista )
The video call application will integrate its platformsa calendar service directly to its platform, which will allow users to better organize their times during their attendance at virtual meetings and meetings.
In the same way, this function will also be available for mobile devices such as cell phones and tablets, so that your content is always visible to people.
On the other hand, a function has also been integrated.Mail, with which you can work. In addition, the conversations that are recorded within the application will have a security instance that encrypts the content that is sent, so that only people can access that data.
Email on Zoom. (9to5mac)
Virtual avatars on Zoom
The inclusion of virtual avatars on the Zoom platform is not new, since at the beginning of the year the development of some with animal faces in the style of Apple's Animojis. However, these digital images that replace the face and body of real people now also have human forms.
Just like style avatarsAnimoji, these new versions would also have to be downloaded separately from the internet, and once that issue is resolved, users can use them as they wish.
Use of avatars in Zoom video calls. (9to5mac)
Zoom news for 2023
In addition to the news already mentioned, Zoom plans to launch in 2023 a virtual agent of the platform that combines Artificial intelligence with a chatbot that uses natural language processing and machine learning to quickly understand and resolve customer issues.
Zoom Virtual Agentworks around the clock across multiple support channels to deliver fast, personalized customer experiences, reduce the volume of calls to human agents, and drive significant operational efficiencies for businesses. According to the platform, it would not be available before 2023.
Zoom will also add a function called Zooms Sport, in 2023, which promotes collaborative work within the platform through the video format. It may be to help foster inclusive discussions, keep colleagues connected, and bring seamless interactions from in-person work to distributed and hybrid teams throughout the day.
In line with the contact with virtuality, Zoom will also implement a functionality calledZoom IQ Virtual Coach, which simulates a variety of sales situations to give salespeople a practice environment to hone their pitch, get feedback, and receive content suggestions in real time