Airbnb changed the price display on its app after customer complaints

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The company, which has lost about 37% of its stock value so far this year, will make four changes starting next month

Airbnb changed the price display in their app after the customer complaints

FILE PHOTO. Illustration image of figures next to the Airbnb logo. February 27, 2022. REUTERS/Dado Ruvic

The CEO of Airbnb Inc tweeted Monday that the vacation rental company would make changes to the way it displays prices on its platform after facing customer complaints.

“Les I've heard it loud and clear: They feel pricing isn't transparent and pre-release tasks are a pain,” CEO Brian Chesky tweeted.

Chesky said Airbnb will make four changes starting next month, where guests will be able to see the total price they must pay in advance.

Guests will now be able to see the full price breakdown with the rate of Airbnb service, discounts and taxes, according to Chesky's tweet.

The San Francisco-based company will prioritize the total price in place the nightly rate in its search ranking algorithm, Chesky said.

Airbnb changed the price display in their app following customer complaints

Customers will now be able to see the full price breakdown with service fee from Airbnb, discounts and taxes, according to Brian Chesky's tweet. (Photo by Kurt Krieger/Corbis via Getty Images)

Chesky also said the company will launch new pricing and discount tools so hosts can set more competitive prices.

Regarding customer complaints About pre-checkout chores, Chesky said guests shouldn't have to do “unreasonable chores, like making beds, doing laundry, or vacuuming.”

< b>Airbnb, which has lost around 37% of its share valueso far this year, it has benefited from strong travel demand, but now faces the risk of rising inflation and a strong dollar.

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On the other hand, the European Commission presented this Monday a proposal to demand greater transparency requirements for online tourist rental platforms, such as Airbnb, a measure that aims to help to the authorities to reduce illegal accommodation.

The European Commission proposal comes as popular tourist destinations such as Paris, Venice and Barcelona blame Airbnb for exacerbating housing shortages by driving out residents low-income.

However, smaller cities and rural areas want to attract more tourists through online rental platforms, which represent aquarter of all tourist accommodation in the 27 countries of the European Union.

Airbnb changed the price display in their app after customer complaints

Airbnb will make four changes starting next month, in which guests will be able to see the total price they must pay up front. REUTERS/Charles Platiau/File Photo

The European Commission's proposal marks an effort to tackle the patchwork of different national laws across the EU that regulate Airbnb and its competitors, while trying to balance the interests of cities and rural areas.

“The proposed new rules will helpimprove transparency on the identification and activity of hosts offering short-term accommodation, and on the rules they must comply with, and will make it easier for hosts to register,” the European Commission said in a statement.

< p class="paragraph">“They will also address the current fragmentation in the way internet platforms share data and ultimately help prevent illegal listings. Overall, this will contribute to a more sustainable tourism ecosystem and support its digital transition,” he said.

Reuters reported exclusively on the Commission's proposal on November 3.

“These proposals provide a framework for Airbnb to expand our collaboration with governments, making it easier for ordinary Europeans to share your homes and follow the rules,” said Georgina Browes, Airbnb's head of EU public standards.

Airbnb changed the price display in its app after customer complaints

The company has a quarter of all tourist accommodation in the 27 countries of the European Union. REUTERS/Rafael Marchante

Browes said that by adopting a more harmonized approach to regulation, industry and governments could more easily cooperate to improve access to data, increase transparency and address disproportionate local regulations.

Under the proposed rules, Airbnb and its competitors will have to share data on the number of guests and nights rented with public authorities in an automated way, something they will have to do once a month.

Authorities will monitor their systems and may establish sanctions for non-compliance.

The proposal will have to be agreed with EU countries and MEPs before that could become law.

The European Commission's proposal is similar to a data sharing agreement that Airbnb signed two years ago with the EU statistics office, Eurostat, which allows public authorities to access The data shared quarterly on the number of people using its platform and the number of nights booked.

(With information from Reuters)

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